Common Issues
Troubleshooting Common Issues
The following article will help you get MemberMouse installed if you have received an error stating: "The uploaded file exceeds the upload_max_file...
Mon, 3 Apr, 2023 at 1:07 PM
The following article will help you get MemberMouse installed if you have received an error stating: "This site is not authorized to use the Member...
Mon, 3 Apr, 2023 at 1:08 PM
Question When I'm logged in as an administrator and I go to preview protected content on my site, I'm redirected to an error page. Answer ...
Thu, 3 Feb, 2022 at 8:38 AM
First of all, take a depth breathe and relax, we're going to get through this :) When you can't log into your site, there are few common reasons wh...
Thu, 28 Jun, 2018 at 9:04 AM
MemberMouse utilizes WordPress' built-in mailing functionality called wp_mail to send emails. When it seems that emails aren't being received by the...
Sun, 3 Jan, 2021 at 8:19 AM
When you activate the MemberMouse plugin, MemberMouse's login page is used as the default login page in place of WordPress' login page. This provide...
Thu, 28 Jun, 2018 at 6:17 AM
Checkout Page Not Rendering Correctly Question The checkout page is not fully rendering and none of the JavaScript functionality works such as the s...
Thu, 25 Jul, 2019 at 6:16 PM
NOTE If you haven't received a payment and you are seeing 'Pending Activation', this likely means that the customer did not complete the purcha...
Mon, 21 Jan, 2019 at 3:26 PM
Intermittent Billing Issues Our team is aware of some environment-related scenarios that can impact billing in a small number of cases. To oversimplify,...
Fri, 6 Nov, 2020 at 11:05 AM
There are two main occasions when you will encounter a 404 error. First, when you click on a link and go to a 404 error page instead. This is the resu...
Thu, 16 Dec, 2021 at 4:49 PM