Common Issues
Troubleshooting Common Issues
Question I have installed MemberMouse plugin on a website, to cancel a Membership, I've placed this link: <a href="[MM_Member_Link type=&#...
Thu, 28 Jun, 2018 at 6:22 AM
The WordPress auth cookie is not retained when switching between HTTP and HTTPS. If you have a situation where an HTTP page is making a request to an HTTPS ...
Thu, 28 Jun, 2018 at 8:20 AM
Question When I log in via the MemberMouse login form I'm taken to a screen where I'm asked to prove my humanity by solving a math problem. How ...
Fri, 26 Jul, 2019 at 12:02 AM
The T_FUNCTION error usually occurs when an unsupported version of PHP is installed on the server. MemberMouse requires PHP 7.4 to operate correctly, and y...
Thu, 21 Jul, 2022 at 2:16 PM
If page access or login events aren't being tracked in your activity log this could be as a result of a plugin conflict or security in the environment. ...
Mon, 8 Oct, 2018 at 11:56 AM
Problem There's a lot of whitespace showing up at the top of the checkout page. When looking at the HTML source code for the checkout form yo...
Wed, 24 Jul, 2019 at 4:26 PM
Problem When I click the Update button on the My Account page, the dialog pops up, but all the fields are empty. Solution Make sure that the My ...
Tue, 26 Jun, 2018 at 6:31 PM
In order to fully install MemberMouse on a site that also has the WPML plugin, you must first deactivate that plugin as it interferes with the installati...
Thu, 12 Jul, 2018 at 1:25 PM
Whoops! You will definitely need your Core Pages in order for the plugin to function properly. Good news is that they're easy to restore. You can re...
Thu, 28 Jun, 2018 at 6:27 AM
Problem You see a notice on the WordPress login page regarding WP_User->ID being deprecated. Solution Check your wp-config.php file and ma...
Tue, 26 Jun, 2018 at 6:34 PM