Product Settings FAQ

Is there a way to apply a coupon retroactively in the admin area?
There is no way to retroactively apply a coupon to an order that's been placed.  If the coupon you hoped to apply is limited to the initial payment...
Tue, 19 Oct, 2021 at 8:56 PM
Using a Coupon on a Product with a Trial Period
In MemberMouse, the amount charged at the time of purchase is called the Initial Payment or First Charge. Configuring a product with a trial period allows ...
Tue, 19 Oct, 2021 at 8:44 PM
Can I change the price of a product once it's been purchased?
If you want to edit a product and it has been purchased at least once you'll see the following message at the top of the product dialog:   Thi...
Thu, 15 Nov, 2018 at 10:52 AM
Does changing a current membership level affect existing members?
No. When you make changes to an existing product, bundle, or membership level, this only affects new members signing up.  For example, if you delete the...
Wed, 3 Oct, 2018 at 8:43 AM
Do I have to have a free membership level?
Yes, the Free Membership Level is there as a default. This is because every customer that signs up on your site needs a membership level in order for their ...
Fri, 30 Dec, 2016 at 8:59 AM