General FAQ
Currently MemberMouse doesn't have native support for taxes or VAT. We recognize the importance of providing tax support and our development team ha...
Tue, 20 Oct, 2020 at 2:20 PM
In order to maintain the integrity of the product and our ability to provide streamlined customer support, we do not support modifications to the MemberMous...
Mon, 17 Apr, 2023 at 6:30 PM
Question The error message, when the login details are wrong, doesn’t show up. It may work on the Forget Password page and on other pages, but not on t...
Fri, 21 Sep, 2018 at 12:50 AM
Here are a few of the most Frequently Asked Questions about Payment Settings in MemberMouse: Can I migrate my payment vendor from my old membership ...
Thu, 4 Oct, 2018 at 12:16 PM
Here are a few of the most Frequently Asked Questions about Checkout Settings in MemberMouse: How do I create a member signup form? The account inf...
Mon, 12 Nov, 2018 at 8:23 AM
This article contains specific instructions for those already running a live site with MemberMouse and who are planning to move your site to a new server ...
Tue, 26 Oct, 2021 at 11:55 AM
There are a couple of main ways you can use a staging site. One way is to develop on a staging site and then migrate to a production site, prior to g...
Tue, 8 Aug, 2023 at 12:58 PM
GDPR is right around the corner. From enterprise-level to small businesses, the May 25, 2018 deadline for compliance with the EU General Data Protection Reg...
Fri, 22 Sep, 2023 at 10:13 AM
Updated January 19, 2020 Yes. All new customers since September 2019 have access to Stripe Elements and Braintree Hosted Fields in their MemberMouse pa...
Tue, 19 Jan, 2021 at 2:53 PM
The short answer is that there are numerous types of caching. Some of these are acceptable for a membership site, and some of these are not. This is not a M...
Thu, 10 Dec, 2020 at 1:55 PM