StartUp Guide 4

• Pre-Installation Checklist
• MemberMouse Overview
• MemberMouse Glossary of Core Features
• Testing with MemberMouse

Installing and Upgrading 9

• Installing MemberMouse
• Installation Error - File Exceeds the upload_max_filesize
• Installation Error - Destination folder already exists
• Installation Error - Problem downloading libraries
• Installing MemberMouse on a Local Host

View all 9

Migration Guide 4

• Things to Consider Before Migrating to MemberMouse
• Migrate Members from an Existing Membership Solution
• Importing existing WordPress users
• Migrating FAQs

MemberMouse Best Practices 8

• Collecting Members and Money
• Who Gets to See What and When
• Streamlined Operations: Managing your Members
• Reporting and Analytics
• Dynamic Communication: Customize your Content with SmartTags

View all 8

Video Training: Master the Essentials of MemberMouse 1

• Video Training: Master the Essentials of MemberMouse

Customer Support 4

• How To Get Fantastic Support
• Where Do I Find My Support PIN?
• Phone Support
• MemberMouse Support Policy

Implementation Options 2

• MemberMouse Consultation & Implementation Services
• Implementation Partners

MemberMouse Account FAQ 11

• Upgrading your MemberMouse License
• Requesting a Staging License
• Can I Get my Receipt as a PDF or an Invoice?
• How to Update Your Credit Card / Billing Details
• Pro Plan Additional Features

View all 11

General FAQ 11

• Does MemberMouse Support Tax or VAT?
• Can I Modify the MemberMouse Code?
• Login Form Doesn't Show Error Notifications
• Payment Settings FAQ
• Checkout Settings FAQ

View all 11

Pre-Sales FAQ 38

• Can I have both PayPal and Stripe payment options on my checkout page?
• If I have a PayPal integration enabled, do one-click upsells work?
• If a customer buys via Stripe, and then later buys an upsell, do they have to enter card details again?
• Is it possible to do 1-click upsells if a customer buys a product instead of a membership?
• How can I protect links to documents like pdf's?

View all 38

WordPress FAQ 8

• WordPress Compatibility
• Protect Content on Category or Blog WordPress Template Pages
• Extra Lines Are Being Added When Using SmartTags
• Hide Comments from Pages
• Disable WordPress Auto-Paragraph Functionality from Core Pages

View all 8

General Data Protection Regulation (GDPR) FAQ 9

• What features does MemberMouse have to help with GDPR compliance?
• Is there a way to comply with the 'right to erasure' or 'right to be forgotten'?
• Do you have a Data Processing Agreement (DPA)?
• Can I allow my members to confirm opt-in to receive emails from me?
• Can I export a member's personal data?

View all 9

First Steps 5

• Troubleshooting Checklist
• Using Safe Mode
• Plugins That Cause Problems
• Troubleshooting Plugin and Theme Conflicts
• How To Get Fantastic Support

Common Issues 23

• Installation Error - File Exceeds the upload_max_filesize
• Installation or Activation Error - This site is not authorized to use the MemberMouse plugin
• When Logged in as an Administrator I'm Seeing an Error Page
• Help! I Can't Login
• Emails Are Not Being Sent

View all 23

Getting Started VIDEOS 14

• Install and Activate MemberMouse (Video)
• Quick Tour of MemberMouse (Video)
• Guided Setup (Video)
• Intro to Products, Bundles and Membership Levels (Video)
• Sell a Membership Level (Video)

View all 14

Affiliate Settings VIDEOS 2

• Affiliate Integration Overview (Video)
• Affiliate Tracking Overview (Video)

Checkout Settings VIDEOS 2

• Custom Fields Overview (Video)
• Shipping Methods Overview (Video)

Content Protection VIDEOS 2

• Protect and Schedule Content (Video)
• Using the Drip Content Schedule (Video)

Core Pages VIDEOS 1

• Core Pages Overview (Video)

Developer Tools VIDEOS 1

• API Credentials Overview (Video)

Email Settings VIDEOS 2

• Email Integration Overview (Video)
• Customize the Forgot Password Email Template (Video)

Extensions VIDEOS 2

• Install Divi Layout Pack for MemberMouse
• Editing the Divi Layout Pack for MemberMouse

General Settings VIDEOS 6

• Account Sharing Protection (Video)
• Add Login / Logout Link to Main Menu (Video)
• Employee Accounts Overview (Video)
• Change the Default Employee Account (Video)
• Hide Protected WordPress Pages from Menus (Video)

View all 6

Manage Members VIDEOS 16

• Manage Members Overview (Video)
• Create a New Member (Video)
• Import Members with the Import Wizard (Video)
• Member Details Overview (Video)
• Auditing Member Activity Using the Activity Log (Video)

View all 16

Payment Settings VIDEOS 5

• Setting the Default Cancellation Method (Video)
• Configuring Authorize.net (Video)
• Testing with Authorize.net Test Gateway (Video)
• Configuring Lime Light (Video)
• Configuring PayPal (Video)

Product Settings VIDEOS 7

• Products Overview (Video)
• Create a Product (Video)
• Membership Levels Overview (Video)
• Create a Membership Level (Video)
• Bundles Overview (Video)

View all 7

Push Notifications VIDEOS 1

• Using Push Notifications (Video)

Reporting VIDEOS 1

• Advanced Reporting Explanations (Video)

SmartTags VIDEOS 1

• SmartTags Overview (Video)

Tips and Tricks VIDEOS 1

• Create an Upsell Process (Video)

Webforms VIDEOS 2

• Create a Custom Login Form (Video)
• Create a Free Member Webform for 3rd Party Sites (Video)

Affiliate Settings 12

• Affiliate Integration Overview
• Commission Profiles Overview
• Affiliate Tracking (Source Tracking) Overview
• Add Affiliate Info to Existing Transaction or Subscription
• Configuring Automatic Affiliate Account Creation

View all 12

Checkout Settings 20

• Custom Fields Overview
• Shipping Methods Overview
• Allow Logged Out Members to Make Purchases
• Automatically Check Custom Field Checkbox
• Automatically Uncheck 'Shipping Same As Billing' Checkbox

View all 20

Checkout Page Examples 9

• Checkout Page Examples Overview
• Free Member Checkout Form
• Collect Billing Information
• Collect Shipping Information
• Display Order Information

View all 9

Checkout Settings FAQ 9

• How do I create a member signup form?
• Can I use a 3rd party checkout form?
• The account information section is not showing up on my default checkout page.
• The billing details section is not showing up on my default checkout page
• The coupon code area is not showing up on my default checkout page.

View all 9

Content Protection 12

• Protect and Schedule Content
• Using the Drip Content Schedule
• Advanced Content Protection
• Copy a Drip Content Schedule
• Delivering Member Specific Content

View all 12

Content Protection FAQ 7

• Can MemberMouse protect video content?
• Can I drip content by specific date?
• How do I create content that is not protected?
• How can I make a page public?
• Can I set 'days as member' access for a future date?

View all 7

Core Pages 20

• Core Pages Overview
• Create a Core Page
• Change a Default Core Page
• Checkout Core Page
• Core Pages Were Accidentally Deleted

View all 20

Core Page Templates 11

• Checkout Core Page Template
• Redeem Gift Core Page Template
• Confirmation Core Page Template
• Save the Sale Core Page Template
• My Account Core Page Template

View all 11

Customize MemberMouse 6

• Customizing MemberMouse
• Guide to Styling the CSS of Core Pages and Widgets
• Integrate MemberMouse With Another Email Vendor
• Protect Content on Category or Blog WordPress Template Pages
• Translate MemberMouse - Basic

View all 6

API 10

• API Documentation
• API Credentials Overview
• Create and Delete API Credentials
• Getting Started with the MemberMouse API
• createMember API Call

View all 10

PHP Interface 1

• Using the PHP Interface

WordPress 2

• MemberMouse WordPress Hooks
• MemberMouse WordPress Filters

Email Settings 14

• Email Integration Overview
• Email Templates Overview
• Customize the Forgot Password (Reset Password) Email Template
• Configuring ActiveCampaign
• Configuring AWeber

View all 14

Email Settings FAQ 3

• How do I just collect an email address and then someone can access protected content?
• Can I change the "From:" email address on MemberMouse emails?
• Can MemberMouse emails be sent through my email provider?

Extensions 11

• Allow Membership Signup and Login via Social Network Credentials
• Use bbPress Extension to create a forum
• Configuring Facebook SSO Login
• Facebook Login Error when Email Address Not Provided
• Configuring Sign In with Google

View all 11

Courses for MemberMouse 7

• Getting Started with Courses for MemberMouse
• How to Add a Quiz to Courses for MemberMouse
• How to Sell Your Courses
• Adjust Course Instructor Information & Bio
• How to Add a Certificate in MemberMouse Courses

View all 7

General Settings 24

• Account Sharing Protection
• Add Login / Logout Link to Main Menu
• Adjust the Size of the 1-Click Purchase Confirmation Dialog
• Allow Members to Change their Username
• Auto Login Links and Login Tokens

View all 24

Logs 6

• Gifts Log
• Coupon Log
• Auditing Member Activity Using the Activity Log
• reCAPTCHA Log
• Using the ClickBank IPN Log

View all 6

Member Basics 9

• Manage Members Overview
• Browsing Members
• Create a New Member
• Delete a Member
• Create a Welcome Email

View all 9

Member Details 35

• Member Details Overview
• Add Affiliate Info to Existing Transaction or Subscription
• Allow Members to Change their Username
• Allow Members to Create a Custom Username During Signup
• Automatically Uncheck 'Remember Me' Box on Login Page

View all 35

Manage Members FAQ 5

• How do I create a member signup form?
• What's the Difference Between Pausing and Canceling an Account
• How do I just collect an email address and then someone can access protected content?
• Why is there a discrepancy between the number of members I see reported?
• How do I create a complimentary account?

Payment Settings Basics 6

• Payment Methods Overview
• Automated Overdue Payment Handling
• Setting the Default Cancellation Method
• Supported Currencies by Payment Method
• Using the Test Payment Service

View all 6

Configuring Payments 25

• Strong Customer Authentication (SCA) Compliance
• Activating the 3D Secure checkout process for Strong Customer Authentication (SCA)
• Configuring Authorize.net
• Configuring Authorize.net CIM
• Testing with Authorize.net Test Gateway

View all 25

Payment Settings FAQ 16

• What Is The Difference Between Onsite and Offsite Payment Methods?
• What If I Am Using My PayPal IPN On Another Site?
• PayPal IPN is Showing "Retrying" - instead of "Sent" or "Failed"
• Can I take offline payments with MemberMouse?
• Can I migrate the payment vendor account(s) from my old membership plugin to MemberMouse?

View all 16

Product Settings 14

• Setting your Access and Payment Terms
• Products Overview
• Membership Levels Overview
• Bundles Overview
• Assigned vs Purchased Bundles

View all 14

Product Settings FAQ 5

• Is there a way to apply a coupon retroactively in the admin area?
• Using a Coupon on a Product with a Trial Period
• Can I change the price of a product once it's been purchased?
• Does changing a current membership level affect existing members?
• Do I have to have a free membership level?

Push Notifications 11

• Using Push Notifications
• Add A Date To Push Notifications
• Send an Email Notification When A Member Upgrades
• Call a Custom Script When Certain Events Occur
• Connect MemberMouse to Thousands of Apps Using Zapier

View all 11

Push Notifications FAQ 1

• Can I change the "From:" email address on MemberMouse emails?

Release Notes 29

• MemberMouse Versions
• 2.4.6 Release Notes
• 2.4.5 Release Notes
• 2.4.4 Release Notes
• 2.4.3 Release Notes

View all 29

Beta Releases 3

• Beta Releases
• Beta 2.2.5
• Beta 2.2.4

Reporting 3

• Advanced Reporting Explanations
• Basic Reporting Explanations
• Browse Transactions Report

Resources 6

• MemberMouse System and Hosting Requirements
• Configuring WP Engine Hosting
• WordPress Theme Providers
• Security Concerns and Your Website
• Configuring Caching on Your Server

View all 6

SmartTags™ Overview 2

• SmartTags Overview
• SmartTag Equations

SmartTag™ Usage Examples 16

• The 6 Most Used SmartTags™
• Add reCAPTCHA v2 Validation to the Checkout Page
• Add Custom Fields to a Checkout Page
• Allow Members to Add a Free Bundle to their Account
• Create a Form to Collect Custom Field Data

View all 16

1-Click Purchases 4

• Using 1-Click Purchase Links
• Adjust the Size of the 1-Click Purchase Confirmation Dialog
• Collect Shipping Information in the 1-Click Purchase Confirmation Message
• Add a Coupon Code field in the 1-Click Purchase Confirmation Message

Content SmartTags 2

• Content Data SmartTag (MM_Content_Data)
• Content Link SmartTag (MM_Content_Link)

Core Page SmartTags 1

• CorePage Link SmartTag (MM_CorePage_Link)

Custom Field SmartTags 1

• CustomField Data SmartTag (MM_CustomField_Data)

Decision SmartTags 6

• Access Decision SmartTag (MM_Access_Decision)
• Affiliate Decision SmartTag (MM_Affiliate_Decision)
• Custom Decision SmartTag (MM_Custom_Decision)
• Member Decision SmartTag (MM_Member_Decision)
• Order Decision SmartTag (MM_Order_Decision)

View all 6

Employee SmartTags 1

• Employee Data SmartTag (MM_Employee_Data)

Error SmartTags 1

• Error Message SmartTag (MM_Error_Message)

Form SmartTags 7

• Form SmartTag (MM_Form)
• Form Button SmartTag (MM_Form_Button)
• Form Data SmartTag (MM_Form_Data)
• Form Field SmartTag (MM_Form_Field)
• Form Message SmartTag (MM_Form_Message)

View all 7

Member SmartTags 2

• Member Data SmartTag (MM_Member_Data )
• Member Link SmartTag (MM_Member_Link)

Order SmartTags 2

• Order Data SmartTag (MM_Order_Data)
• Purchase Link SmartTag (MM_Purchase_Link)

Product SmartTags 1

• Product Data SmartTag (MM_Product_Data)

Tips and Tricks 43

• Add Placeholder Text to Login Form Fields
• Add A Date To Push Notifications
• Add a Terms of Service Checkbox to the Checkout Page
• Allow Membership Signup and Login via Social Network Credentials
• Apply WordPress Roles to Members

View all 43

Webforms 2

• Create a Custom Login Form
• Create a Free Member Webform for 3rd Party Sites

Widgets 2

• Protected Content Widget
• SmartWidget

Just Installed and... 11

• What's the Website Flow After the 'Buy Now' Button?
• Dealing with Getting Started Overwhelm
• Getting Everything to Play Nice Together
• How to Think of Products in Membermouse
• Bundles and Free Membership Levels

View all 11

The Big Picture 2

• What Is a Good UX for Membership Sites?
• How Can I Direct Members to My Content?

Protecting Content 8

• How Do You Protect Pages?
• Process for Selling, Protecting and Organizing Courses
• Add a Menu Item for Members Only
• Add a Menu Item for Members Only
• How Do I Use Smarttags in the Smart Widget?

View all 8

Selling and Delivering Courses 3

• Process for Selling, Protecting and Organizing Courses
• Do All Courses Have to Be Protected by Bundles?
• Topic Spotlight: Free Memberships

Checkout and Sales Funnels 10

• How Do I Create a Custom Thank You Page?
• Paid Trial Product and Membership Upsell
• How Do I Set up 1-Click Upsells Using Stripe as My Payment Provider?
• Purchasing, Managing and Redeeming a Gift
• Gifting Example - Gift one month of access

View all 10

Member Management 7

• Topic Spotlight - Member Management in MemberMouse
• Forum or Community Page
• Advanced Reporting and Source Tracking
• How Do I Send a Receipt to Customers?
• How Do You Process a Refund?

View all 7

Migration 4

• Handling Billing During Migration to MemberMouse
• How to Import Members from Another Membership Solution
• Migrating between Hosting Providers
• Hosting Provider Recommendations

Affiliate Settings 5

• iDev Affiliate Integration Overview
• How Can I Assign Commissions for Call Center Reps Who Make a Sale Over the Phone?
• Creating and Placing an Affiliate Link
• How to Connect a Third Party Affiliate Platform Like WPAffiliate?
• Advanced Reporting and Source Tracking

The Best of the Rest 10

• Do You Compare Yourself to Other Member Platforms?
• Info about MemberMouse v2.3.0 Release
• Advanced Reporting and Source Tracking
• Dealing with Getting Started Overwhelm
• The Why and How of Using Safe Mode

View all 10

3rd Party Solutions 10

• Automatically Downgrade to a Free Membership When an Account Expires or Is Canceled
• ConvertKit Integration
• Custom Shipping Options Plugin
• Learning Management Software (LMS) Vendors
• SamCart Integration

View all 10

Groups for MemberMouse Addon 1

• Groups for MemberMouse Add-On Overview