MemberMouse Account FAQ

Upgrading your MemberMouse License
You may find that you want to upgrade your license in order to access additional features only available on the Plus, Pro or Elite plans.  Learn more about ...
Thu, 23 Feb, 2023 at 11:48 AM
Requesting a Staging License
Professional web developers often use staging environments when creating and updating websites. Staging environments allow multiple developers to work toget...
Thu, 24 Nov, 2022 at 1:08 PM
Can I Get my Receipt as a PDF or an Invoice?
Receipts for MemberMouse are in email format with a PDF attachment. If you're not receiving the receipt in this format, please submit a ticket so we c...
Fri, 22 Jan, 2021 at 12:14 PM
How to Update Your Credit Card / Billing Details
Follow the steps below to update your credit card information or billing address. Or if you need to update this information because a payment failed and you...
Thu, 23 Feb, 2023 at 2:38 PM
Pro Plan Additional Features
For a side-by-side comparison and pricing of all the MemberMouse plans follow this link. Pro Plan features: (equivalent to our legacy Advanced plan) ...
Wed, 6 Sep, 2023 at 7:00 AM
Upgrading to a New Plan
Certain MemberMouse features are reserved for members who are on the Plus, Pro or Elite plan.  Learn more about the different MemberMouse Plans. If you see...
Mon, 17 Apr, 2023 at 6:24 PM
How Do I Change the URL Associated With My License
Changing the URL or domain of your membership site will require that you update your MemberMouse license to keep the plugin functioning and to maintain any ...
Tue, 8 Aug, 2023 at 12:55 PM
Customize Billing Information on MemberMouse Receipts
This article describes your options for modifying the Bill To section within receipts sent out by membermouse.com from support@membermouse.com. One reason y...
Fri, 15 May, 2020 at 3:14 PM
Purchase an Additional License
Standard Licenses Standard licenses give you the ability you use the MemberMouse plugin on a single domain. If you need an additional standard license...
Fri, 15 May, 2020 at 3:07 PM
How Do I Cancel My MemberMouse Account
Follow the steps below to cancel your MemberMouse account: Log into your MemberMouse account. If you've forgotten your password, click the Forgo...
Thu, 23 Feb, 2023 at 2:50 PM